Our commitment to your satisfaction
Last updated:
Understanding our business model
Brexalonaphep provides interior decoration and styling services rather than physical products. This Return Policy applies to any physical items that may be purchased or provided as part of our services.
Our primary focus is on delivering exceptional design and styling services, ensuring your complete satisfaction with the transformation of your space.
Service satisfaction guarantee
As a service provider, Brexalonaphep operates under specific terms regarding service delivery and satisfaction. If you are not satisfied with our interior decoration or styling services, please contact us within 7 days of service completion to discuss your concerns.
Our Commitment
We are committed to ensuring client satisfaction and will work with you to address any issues or concerns regarding our services. We believe in open communication and collaborative solutions.
Return policy for products
If you have purchased physical items (such as furniture, accessories, or decorative elements) through Brexalonaphep, the following return policy applies:
Original Condition
Items must be returned in their original condition, unused, and with all original packaging
14-Day Window
Returns must be requested within 14 days of delivery
Custom Items
Custom-made or personalized items are not eligible for return unless defective
Shipping Costs
Return shipping costs are the responsibility of the customer unless the item is defective or incorrect
How refunds are processed
Once we receive and inspect the returned item, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed to your original method of payment within 10 business days.
Processing Time: Refunds typically appear in your account within 5-10 business days after approval, depending on your financial institution.
Quality assurance
If you receive a damaged or defective item, please contact us immediately. We will arrange for a replacement or full refund, including return shipping costs.
Important
Please report any damage or defects within 48 hours of delivery to ensure prompt resolution. We may request photos or additional information to process your claim.
Cancellation terms
If you need to cancel a scheduled interior decoration or styling project, please notify us at least 48 hours in advance. Cancellation fees may apply depending on the stage of the project and any costs already incurred.
48+ Hours Notice
No cancellation fee
Less Than 48 Hours
Fees may apply
Questions about returns
For questions about returns, refunds, or our services, please contact us at:
Brexalonaphep
1 Macquarie St, Sydney NSW 2000, Australia
Phone: +61 (02) 9182 5880
Email: talk@brexalonaphep.world